Sales Policies

Orders: Orders placed with SEI are subject to SEI terms and conditions.

Products made in China, Taiwan, and Malaysia

SEI standard Terms and conditions are as follows:


The following are the terms and conditions for the sale of products by SEI. SEI is a dba of Senah, Inc. Please read this agreement carefully. Any contrary terms set forth in the customer’s purchase orders are objected to and shall not be binding unless agreed to in writing by SEI. Purchasers accept and agree to be bound by SEI terms and conditions by placing an order for or accepting delivery of goods.


All orders must be accepted by SEI in writing; once accepted and processed orders are subject to a cancellation fee. Orders for custom/non-standard parts are NON-CANCELLABLE NON-RETURNABLE (NC/NR). All orders of Custom Parts are final. Customer requests to reschedule delivery will be accepted at SEI’s discretion.


Orders are billed at the prices specified by SEI. Prices are valid for the time period specified in the quotation, or 30 days from the date of quotation if not specified. Prices do not include taxes or other fees. Customer is responsible for all shipping fees, duties, and taxes. All payments must be in US Dollars. Acceptable payment methods are check, or wire transfer. Payment terms are cash in advance or Net 30 terms may be extended upon completion and acceptance of a credit application with trade references. For international wire transfers, a $30 fee will be added for bank fees.


Shipping and insurance charges will be paid by the customer. If Shipping charges are not prepaid, they will be added to the invoice or billed to the customer’s shipping account. Shipping terms are FOB origin. Title and risk of loss transfers to the customer at the time goods are delivered to the carrier. carrier, delivery route, and shipping speed will be selected by SEI unless specified by customer. SEI will attempt to schedule delivery as close as possible to customer’s request date, but the customer acknowledges that delivery dates given by SEI are estimates only. SEI will not be liable for failure to deliver on such dates.


Any returns must be authorized by and are subject to inspection by SEI. Returns and cancellations are subject to charges determined by SEI in each case. All claims for shortages must be made within 30 days of shipment. All returns must be shipped to: SEI, 555 Mayock, Gilroy, CA 95020 or as otherwise specified by SEI at time of return request.


We warrant our parts to be free of defects in material and workmanship under normal conditions. If any parts are found to be defective within 30 days of shipment, we will repair or replace them at our option. This warranty does not apply to parts which have been used, abused, modified, disassembled, or subjected to conditions exceeding our specifications. We will not under any circumstances be liable for consequential or incidental damages or installation labor. There are no warranties, expressed or implied, which extend beyond the description on the face thereof; in particular there is no warranty of merchantability or fitness for particular purpose. No representative is authorized to assume any other liability on our behalf. Prices and specifications subject to change without notice by SEI.


Interpretation, construction, and the remedies for the enforcement or breaches of any Purchase Order, Contract or Agreement, both oral and written are to be applied pursuant to and in accordance with the laws and the courts of the State of California. The parties hereby stipulate to the jurisdiction and venue of the County of Santa Clara, California.

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